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CONTACT AND FAQ'S
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Email Us OR FILL OUT THE CONTACT FORM
Address IN BALI
Jl. Raya Kuta No.127, Kuta, Kec. Kuta, Kabupaten Badung, Bali 80361 (KCBJ BUILDING)
WHATSAPP (CHAT ONLY)
+62 813-4279-5076
reservation@accessibleindonesia.com
Do you have questions?
FAQ and Answers
popular questions
Indonesia is not yet fully accessible. However, at Accessible Indonesia, we take proactive steps to ensure accessibility by conducting our own accessibility surveys for every destination and hotel. We provide detailed information to our guests about the level of accessibility and how we navigate or overcome barriers. Particularly for Bali and Yogyakarta, we have established a strong network, team, and partnerships dedicated to ensuring accessibility, enabling us to offer more seamless and enjoyable experiences in these key destinations.
Accessible Indonesia provides individual and group tours across Indonesia, tailored for travelers with disabilities and seniors. Our goal is to accommodate individuals with any kind of disability, ensuring a seamless travel experience. In addition to customized tours, we also offer accessible vehicles, specialized equipment, and the provision of carers and assistants as part of our comprehensive range of services, designed to meet the diverse needs of our guests.
We identify accessible destinations through our own detailed surveys, complemented by feedback from our guests. This dual approach ensures that we not only rely on firsthand assessments of accessibility but also incorporate the real-world experiences of our travelers. By doing so, we tailor our services to meet the specific needs of our guests, selecting locations that uphold our high standards of accessibility and enrich the travel experience.
We assess accessible rooms by personally inspecting each facility, rather than relying on hotel claims. Our thorough evaluations include measurements and photos, focusing on entrances, doors, beds, showers, and other critical features, along with accessibility in common areas like restaurants and pools. We document everything using a standard form to ensure accuracy. For detailed access inquiries, we're happy to provide specific information from our assessments.
Yes, in addition to offering a range of appliances, we have a dedicated team of carers, nurses, and assistants who are specifically trained in accessible travel and understanding the needs of our clients. This ensures that all tours can be accompanied by professional support tailored to the individual requirements of our guests, providing a safe and enjoyable travel experience.
Yes, we offer a selection of accessible equipment for rent, including wheelchairs and various medical aids, from our own inventory. Additionally, we have partnerships with suppliers who can provide specialized medical equipment upon request, ensuring that we can meet the specific needs of our clients with tailored solutions.
Find your answers for bookings
The booking procedure with Accessible Indonesia is streamlined to ensure ease and clarity for our guests. Here’s a breakdown of our simple booking workflow:
Request the Service: Start by reaching out to us with your travel needs and preferences. You can do this via our website, email, or phone.
Receive Our Quotation: Based on your request, we’ll provide a detailed quotation that outlines the services offered and the total cost.
Confirmation: Once you’re ready to proceed, we’ll send you a booking confirmation along with an invoice for the services.
Payment: After receiving the invoice, you can make the payment using the methods provided.
Vouchers: Upon receipt of payment, we’ll send you the vouchers and all necessary travel documents.
The terms of payment will be clearly outlined on the invoice, which varies depending on the specific travel services you have booked with us. Typically, we require a 30% deposit to secure your booking. The balance payment is then due 2 months prior to your departure. This structured payment schedule ensures that all arrangements are confirmed well in advance of your trip, allowing for a smooth and worry-free travel experience.
You have several convenient options for making payments to us. We possess an Indonesian bank account for payments in Indonesian Rupiah, which is ideal for local transactions. For our European clients, we can provide an IBAN for easy transfers in Euros. Additionally, we offer a routing number for clients wishing to make payments in USD. This flexibility ensures that you can choose the most suitable and efficient payment method for your circumstances, regardless of where you are located.
If you encounter any issues while traveling, rest assured that we provide comprehensive advice and support. You can reach us through direct communication channels such as WhatsApp, phone, or email, both before and during your tour. Additionally, upon request or when deemed necessary, we can accompany guests on their tours to offer hands-on assistance. Importantly, we also have an emergency contact number available for you to call, ensuring that support is just a phone call away in any urgent situations. Our priority is to ensure your travel experience is as smooth and enjoyable as possible, with assistance readily available whenever you need it.
During the reservation and booking stages, your primary point of contact is through email at reservation@accessibleindonesia.com. Additionally, we offer support via WhatsApp at +62 813-4279-5076 for more immediate communication needs. For any issues that arise while traveling, we provide an emergency number to ensure you have direct access to assistance when you need it most. This arrangement ensures comprehensive support is always available, whether you’re in the planning phase or actively exploring your destination.
WHY WORK WITH US
We prioritize punctuality in all our services, ensuring that your travel itinerary unfolds smoothly without unnecessary delays.
Our team boasts years of expertise in accessible travel, providing you with knowledgeable guidance and support tailored to your needs.
We respond quickly to all inquiries and requests, making sure that your travel planning process is efficient and stress-free.
Each tour is customized to meet the specific accessibility needs and preferences of our travelers, ensuring a truly personalized experience.
We conduct detailed accessibility checks on all destinations, accommodations, and transport options to ensure they meet our strict standards.
Our deep understanding of Indonesia’s culture and destinations enriches our tours, offering you an authentic and immersive experience.
We adhere to rigorous safety protocols and work closely with our partners to ensure that your health and well-being are always prioritized.
By traveling with us, you support local communities and contribute to the promotion of accessible tourism practices across Indonesia.
Our dedicated support team is available around the clock to assist you with any concerns or emergencies during your travels.
